FAQ - Frequently Asked Questions

On this page, we’ve compiled the most common questions related to our company, registration, login, ordering, delivery, complaints, product details, and our services.

KL Sport:

We offer a comprehensive selection of sports equipment for resellers, sports clubs, sports venues, sports centers, municipalities, schools, print houses, and other organizations.

We also customize product prints according to customer needs.

The easiest way to explore our selection is by visiting our online shop .

You can register as our customer here. We require company and order-related information. After registration, we will review your details and contact you if needed, then open webshop access so you can place orders.

Alternatively, you can also contact our customer service.

Absolutely! Register through our website and we will get in touch with you. Alternatively, contact us here and tell us more about your company.

We are always looking for new suppliers and brands to further improve our selection.

You can contact us here by phone or via the contact form.

Absolutely! Our equipment can be found at many public sports venues and fields. Contact us and let’s discuss your needs further!

We print on our products according to customer wishes with years of professional experience. We offer a turnkey service, so you don’t have to worry about the design. Just send us your logo and wishes, and we’ll make suggestions for you.

We customize textiles, jerseys, balls, pucks, and ski holders, for example, for clubs, resellers, events, sponsorships, and other business use.

We also carry out projects beyond our core product selection.

Minimum order quantities apply for prints.

Contact us to discuss your needs!

Ordering and Selection:

You can explore our selection in our webshop. To see prices, you must either log in or register as a customer.

You can place orders via our webshop or by contacting us by phone or email. Using the webshop requires login/registration.

If you’re a consumer, contact our customer service and we’ll direct you to your nearest reseller.

In addition to our available stock, our webshop includes items marked as “order products” which we procure directly from suppliers upon request. These cannot be ordered directly from the webshop.

For order selection items, please contact us by phone or email.

We always aim to process your order immediately. If you need to make changes to an order already placed, please contact us as soon as possible so we can try to accommodate your request.

Please contact our customer service. In case of complaints, we always need photos of the defective product, and in some cases, we may ask you to send the defective item to us.

Shipping:

Our delivery partner is Matkahuolto, which flexibly delivers your orders to Finland, Sweden, and the Baltic countries.

You can also pick up your order from our warehouse in Malminkartano, Helsinki on weekdays between 8–16.

You can select your preferred delivery method at checkout.

The total weight/volume of your order may affect the final delivery method. We’ll confirm the final delivery method during order processing.

If you wish to use your own Matkahuolto contract, please contact us.

We process orders as quickly as possible. Orders placed before 1 PM* via our webshop are shipped from our warehouse the same day (weekdays).

If you selected Matkahuolto delivery, you’ll receive a tracking code from Matkahuolto.

We deliver to Sweden and the Baltic countries according to Matkahuolto’s offering. In specific cases, we can arrange other delivery options. If needed, please contact our customer service.

Payment:

We invoice your order either by e-invoice or email.

Didn’t find an answer to your question? Contact us here.